Frequently Asked Questions

Please allow 24-48 hours production time for your order to ship out, average shipping times are 5-10 business days, excluding holidays. Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days, please contact us.

We offer a 100% money-back guarantee if the product is not defective, not damaged or does not show any sign of used. We give you 14 days to send it back to us for a full refund. You must ship it back at your expense, once we have received the product we will refund the full amount of your original purchase. Please include all name and order numbers on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

You can cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission .

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days.

Absolutely! We will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.